Our commitment to reliable store practice means that we ship only within the United States. From a customer-service standpoint, standard shipping is free for every U.S. In addition, order, and tracking information is provided after shipment.
With reliable customer understanding in mind, our operating rule is that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapoels.shop or (505) 798-8186. Within the same framework, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
For customer-focused decision-making, the applicable standard is this: free standard outbound shipping does not reduce the 30-day no-reason return right. Under this approach, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Within the same framework, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
With accessible handling in mind, our operating rule is that orders are normally processed within 1-2 business days, excluding weekends and U.S. Accordingly, public holidays. In practical terms, after dispatch, estimated transit time is 4-6 business days. For that reason, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
For a straightforward account of our guidance, the relevant position is that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. At the same time, customers are responsible for providing a complete and accurate delivery address. As a related point, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Merchant Information
As part of accountable customer understanding, customers should understand that the customer contact email is Support@canadapoels.shop. Where applicable, the business name is canadapooch. In practical terms, the complete physical address, which is also the default return address, is 582 Armijo St, Santa Fe, New Mexico, 87501, United States. Where applicable, the customer contact telephone number is (505) 798-8186. For that reason, the storefront brand name is canadapooch.