Frequently Asked Questions
Which payment methods are accepted?
For a straightforward account of our customer understanding, the relevant position is that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. For completeness, Available methods are shown at checkout.
When will I receive my refund?
The store follows a careful approach to customer understanding: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. For completeness, the bank or card issuer may require additional posting time.
How long does delivery take?
This page sets out straightforward decision-making; specifically, Order processing normally takes 1-2 business days. Where applicable, Estimated carrier transit after dispatch is 4-6 business days.
Merchant Information
For transparent store practice, the applicable standard is this: the customer contact email is Support@canadapoels.shop. For completeness, the business name is canadapooch. Within the same framework, the complete physical address, which is also the default return address, is 582 Armijo St, Santa Fe, New Mexico, 87501, United States. Consistently with this rule, the customer contact telephone number is (505) 798-8186. Where applicable, the storefront brand name is canadapooch.
Who pays return shipping?
With accessible guidance in mind, our operating rule is that canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
What products do you offer?
The store follows a consistent approach to service: we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. For that reason, Current availability, product details, options, and prices are shown on each product page.
How can I contact you?
Our commitment to consistent handling means that Email Support@canadapoels.shop, call (505) 798-8186, or write to 582 Armijo St, Santa Fe, New Mexico, 87501, United States. As a related point, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Can I return or exchange an item without giving a reason?
To provide reliable process, this section confirms that Yes. Where applicable, a no-reason return or exchange may be requested within 30 days after delivery.
Do you offer free shipping?
The store follows a transparent approach to customer understanding: Yes. For completeness, standard shipping for U.S. In addition, orders is free.
How can I track my order?
As part of reliable store practice, customers should understand that when tracking is available, it is sent using the contact information provided at checkout.