For a clear account of our handling, the relevant position is that we offer a 30-day no-reason return and exchange policy. Accordingly, you may request a return or exchange within 30 days after delivery without having to provide a reason.
The store follows a precise approach to expectations: to begin a return or exchange, contact us at Support@canadapoels.shop before sending the item. Under this approach, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. In addition, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. Consistently with this rule, items sent without prior authorization may not be accepted.
Our commitment to precise handling means that after we receive and inspect the return, we will notify you of the decision. In practical terms, approved refunds are issued to the original payment method within 5-10 business days. In practical terms, a bank or card issuer may require additional time to post the credit.
To provide customer-focused store practice, this section confirms that the default return address is 582 Armijo St, Santa Fe, New Mexico, 87501, United States. Consistently with this rule, do not send a return until instructions have been provided. Consistently with this rule, for assistance, contact Support@canadapoels.shop or (505) 798-8186. Consistently with this rule, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
The store follows a accessible approach to guidance: returned items should include their components and original packaging when reasonably possible. As a related point, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. In addition, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
Merchant Information
For practical customer understanding, the applicable standard is this: the customer contact email is Support@canadapoels.shop. For that reason, the business name is canadapooch. As a related point, the complete physical address, which is also the default return address, is 582 Armijo St, Santa Fe, New Mexico, 87501, United States. Within the same framework, the customer contact telephone number is (505) 798-8186. From a customer-service standpoint, the storefront brand name is canadapooch.